Frequently Asked Questions
Q: When can I pick up the uniform that I ordered online?
All items bought online are processed by our parent volunteers as soon as possible and usually within 2-3 business days.
Q: What if my size is not available?
Q: What are the delivery options?
Q: How do I know what size to purchase?
Q: When does the hkaShop open?
Q: What if I have an idea for a product for the hkaShop?
Q: What is the ECO-FIT?
EcoFit™ fabric is constructed by interweaving recycled P.E.T. yarn with bamboo charcoal treated polyester yarn to form a 50:50 fabric mix. Plastic bottles are melted and formed into small plastic chips, which are then turned into long strands of yarn. Each EcoFit™ shirt produced contains approximately six 500ml bottles. HkA estimates nearly 10,000 plastic bottles will be kept out of landfills annually due to environmentally sustainable uniform purchasing school wide.
Q: What is HKA's return policy?
Q: How do I process my return?
Q: Why was my order canceled?
All orders are subject to credit card authorisation and verification prior to processing to ensure proper billing. For security purposes and as a protection to our customers, we will not ship orders unless all billing information is correct. If we are not able to verify your billing information, or the item you are requesting is currently out of stock, then your order will be cancelled. Please make sure the billing information you have provided exactly matches the information on record with your credit card issuing bank.